Refund Policy

Last updated on: May 26, 2018

We strive to provide our customers with the software of the highest quality along with the best technical, sales and information support services.

To help ensure that our software products are just what you need, free trial/demo versions are available for download from our websites. Comprehensive products and services information is provided, as well. To help you make the right decision, you can also contact Sales or Customer Service representative.

We understand, however, that exceptional circumstance may occur due to the nature of the products we supply, so please, get acquainted with our Refund Policy before you order our software to avoid dissatisfaction after the purchase.

Since all of our products are digital software, they come with a 2-Day Honor-Based Money-Back Guarantee. Honor-based means we will be glad to return your investment providing that:

  • We are sure the product is malfunctioning (i.e. doesn’t function according to the features declared at the official product's website) on the client’s computer
  • We fail to address the deficiency within a reasonable amount of time.
    • Product Return Procedure:

      Requests for refunds must be:
      - Made within two (2) days of the purchase date.
      - Contain order/invoice reference number along with the detailed and grounded reasons why you apply for a refund.
      Be ready to provide our support agents with additional information and follow all the recommendations.
      If a refund is approved, it might take us up to one-four (1-4) business day to process it.

      Cases ineligible for a refund include:

      1. Client refuses to follow the instructions of the Customer Support Team or doesn’t provide the requested assistance.
      2. Software was purchased by mistake or on assumption that it does something that it is not intended to do.
      3. The client did not read the license description and purchased a license type that does not meet their needs.
      4. The bug reported was fixed in a newer version than the client owns, but the client refuses to upgrade.
      5. Misbehaving with any of our Ogun infotech team member.
      6. Client changed their mind and no longer wants the product for non-technical reasons.
      7. The client purchased or downloaded another software that seems to meet their needs better according to their own assumptions.

      For assistance, contact ogun.care@gmail.com.